Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get Expert Help Anytime You Need
Our dedicated support team is here to assist you with any technical issues or inquiries you may have. We ensure prompt and effective solutions to enhance your experience with our products.
Get Expert Help Anytime You Need
Our dedicated support team is here to assist you with any technical issues or inquiries you may have. We ensure prompt and effective solutions to enhance your experience with our products.
What Our Customers Say About Us
★★★★★
Average Rating: 4.8 out of 5 based on 150 reviews
Customer Feedback
The help center provided me with all the information I needed. Their resources are comprehensive and easy to navigate, making my experience seamless.
★★★★★
Emily Davis
Outstanding Customer Service
I had a minor issue with my gadget, and the support team was incredibly helpful. They walked me through the troubleshooting steps and resolved it quickly.
★★★★★
John Doe
Exceptional Support Experience
I reached out to customer support and was amazed by their quick response and thorough assistance. They resolved my issue in no time!
★★★★★
Jane Smith
Highly Recommend This Service
The technical assistance I received was top-notch. The team was knowledgeable and patient, guiding me through every step of the process. I couldn’t be happier!
★★★★★
Alex Johnson